Privacy Policy

The following is the privacy policy for Candice Zen Hair.

Our Contact Details

Name: Candice Zen Hair
Address: c/o Totem Hairdresser – Barber Ltd, Kemp House, 152 – 160 City Road, London EC1V 2NX
Date privacy notice completed: 27 November 2022
Phone Number: 0772 9851034
E-mail: candice@candicezenhair.com

The Type of Personal Information We Collect

We currently collect and process the following information:

Name and contact details when you use the contact form or order a product
Anonymous website visitor stats

How We Get The Personal Information and Why We Have It

All of the personal information we process is provided to us directly by you for one of the following reasons:

Contacting us
Ordering a product

We also receive personal information indirectly, from the following sources in the following scenarios:
Anonymised website user statistics provided by Wix, the site host and we use the information to measure the SEO of the website.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting candice@candicezenhair.com
We have a contractual obligation.
We have a legitimate interest.

How We Store Your Personal Information

Your information is securely stored with two-factor authentication. We keep contact information for six years for tax purposes. We will then dispose your information by deleting it.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at candice@candicezenhair.com if you wish to make a request. Alternatively, you may use the contact details at the top of this policy to contact us.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk